Shipping Policy – KarolinaModa

At KarolinaModa, we’re committed to providing a smooth, transparent, and reliable shipping experience. Please note that national holidays may affect processing and delivery times.

Shipping Fee

Free Shipping: All orders ship free of charge — no minimums, no hidden fees.

Shipping Destinations

We currently ship orders within Poland and across the EU, ensuring fast and dependable delivery for all customers.

Processing & Delivery Times

• Processing time: 1–3 business days (Monday–Friday)

• Transit time: 6–10 business days (Monday–Friday)

These timeframes are estimates and may vary due to carrier delays, weather conditions, or seasonal demand.

Total delivery time = Processing Time + Transit Time

Order Handling & Tracking

Once your order is processed, it will be handed over to our shipping partner. You will receive a tracking number within 24 hours of dispatch.

If you haven’t received tracking details within 2 business days, please contact us at info@karolinamoda.com.

Order Tracking

You can track your order anytime by visiting our “Order tracker” page and entering your tracking number or order details.

Address Changes

If you need to update your delivery address, please contact us as soon as possible. We cannot guarantee changes once an order has been shipped.

Multiple Addresses

We do not ship a single order to multiple addresses. If you need items delivered to different locations, please place separate orders.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe, contact us immediately so we can assist you.

Customer Support

Our customer service team is here to help:

Monday–Friday: 09:00–17:00 Saturday–Sunday: 09:00–13:00

📧 info@karolinamoda.com

We’re always happy to assist you.