Refund & Return Policy – KarolinaModa

Thank you for shopping at KarolinaModa. We take pride in offering high‑quality products and excellent customer care. We understand that sometimes a return or exchange may be necessary, so we’ve created a clear and fair policy to guide you through the process.

1. Applicability of This Policy

This policy applies to all customers who purchase products from KarolinaModa.

You may return items within 30 days of receiving your order. Returns requested after this period may not be accepted.

2. Conditions for Returns

To be eligible for a return, items must be:

• unused

• in their original condition

• in original packaging

• accompanied by proof of purchase

Items that are damaged, altered, or not in resellable condition may not qualify for a refund or exchange.

3. How to Start a Return

To initiate a return or exchange, please email us at info@karolinamoda.com with:

• your order number

• the reason for your return

• clear photos or a video of the item

Once your return is approved, we will send you detailed instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

4. Return Shipping Costs

• If the return is due to customer preference (e.g., you changed your mind), the customer is responsible for return shipping costs.

• If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping fee.

Returns are sent to our central warehouse in Asia. Full instructions will be provided after approval.

5. Shipping Your Return

Please use a shipping method that includes a tracking number. Without tracking, we cannot locate your return and cannot issue a refund or exchange.

We also recommend choosing a courier service that offers compensation in case of loss or damage during transit.

Items that arrive damaged due to poor packaging cannot be refunded.

6. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or incorrect, email us within 24 hours with:

• clear photos or videos of the issue

• a short explanation

We will offer either a replacement or a full refund, based on your preference.

Product quality issues must be reported within 7 days of delivery.

7. Exchanges

If you prefer an exchange instead of a refund, please mention this when requesting your return. Exchanges depend on product availability.

8. Order Cancellations

Orders cannot be cancelled once placed. Our system begins processing immediately to ensure fast dispatch.

If you have concerns, contact us at info@karolinamoda.com with your order details.

9. Wrong Item Received

If you received the wrong product, you may:

• keep the item and receive a partial refund, or

• return it and receive the correct item or a full refund

Please contact us with photos and your order number.

10. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 5–7 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 7 business days have passed since approval, contact us at info@karolinamoda.com.

11. Customer Support

Our team is here to help:

Monday–Friday: 09:00–17:00 Saturday–Sunday: 09:00–13:00

📧 info@karolinamoda.com

Your satisfaction is our priority. If you have any questions about this policy, please reach out — we’re always happy to assist you.